Hilary Jones

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Activity overview

Latest activity by Hilary Jones
  • Hilary Jones created an article,

    Creating a Pet Owner Account for your Clients

    While pet owners can create their own accounts, sometimes they may need or want just a little extra help. No problem!  To create a TeleTails account for a client, all you need is their name and em...

  • Hilary Jones created an article,

    Code Based Sign In - No Passwords Needed!

    To sign in to your TeleTails account, select Sign In from the home screen, enter your phone number (if connected with your account), or email address and we'll send you an access code. Use that cod...

  • Hilary Jones created an article,

    Code Based Sign In - No Passwords Needed!

    To sign in to your TeleTails account, selected Sign In from the home screen, enter your phone number (if it has been linked with your account) or email address and we'll send you an access code. U...

  • Hilary Jones created an article,

    Finalizing Your TeleTails Account

    You may have just received an email from your veterinarian's office stating they have created a profile for you on TeleTails in order to participate in live online visits or message with the veteri...

  • Hilary Jones created an article,

    How do I update or add a credit card to my TeleTails Account?

    Prior to requesting a consultation, you will need to add a credit card to your TeleTails account. You may also receive an email asking you to update your card if there was an error processing a tr...

  • Hilary Jones created an article,

    How do I change my password?

    If you've forgotten your password, please select Forgot Password at the bottom of the sign-in screen. If you do not receive a new password email within a few minutes, please check your spam folder....

  • Hilary Jones created an article,

    How do I change my password?

    If you've forgotten your password, please select Forgot Password at the bottom of the sign-in screen. If you do not receive a new password email within a few minutes, please check your spam folder....

  • Hilary Jones created an article,

    How do I make sure my phone/tablet settings are set up to receive TeleTails notifications?

    Your vet's office may have asked you to make sure you have allowed TeleTails to send notifications and to access your camera and microphone.  Notification Settings  When you first log into TeleTail...

  • Hilary Jones created an article,

    How do I add other staff members to our TeleTails account?

    How do I add other staff members to our TeleTails account? To add additional staff members to your account, please have that person create a TeleTails provider account. This can be done either on t...

  • Hilary Jones created an article,

    How do I request a consultation?

    How do I request a consultations? To request a consultation, tap Request Consultation at the top of your home screen. If you have not added your pet(s), you will be prompted to add your pets first...