To add provider and manager accounts, navigate to the Staff section (from your home page on mobile or the Staff tab on web). From here you'll be able to create and invite staff, and manage staff roles and locations.
To create your staff members account select "Create Provider Account" in blue. All you need next is their name and email address. You'll be able to select their role and to which location you are assigning them.
They will receive an email (seen below) and all they will need to do is sign in to TeleTails using the email address used to create their account.
If they have already created an individual TeleTails account you can invite them to join your practice by using the "Send Invite" button. Again, you'll only need their email address. Once they log back into TeleTails, they'll be linked with your practice.
TeleTails Professional and Enterprise users only have access to the dedicated Front Desk account, a communal client service account. This account can only be created by an Admin, Owner, or Practice Manager from the web portal. From the home page, navigate to the Practice tab. On the bottom right corner is a section titled Front Desk Account. Click "Add Front Desk Account" to enter the email address and set the shared account password.