Your vet's office may have asked you to make sure you have allowed TeleTails to send notifications and to access your camera and microphone.
When you first log into TeleTails after downloading it, you will often receive a pop-up that says "TeleTails Would Like to Send You Notifications", please make sure you select Allow.
If you didn't receive a pop-up or would like to confirm notifications have been allowed, please go into your phone/tablet's notification or privacy settings, find TeleTails in your listed applications, and make sure notifications are turned on. You can edit the types of notifications you receive from TeleTails in the TeleTails app - Managing Your Settings and Payment Information
Camera and Microphone Access
When your provider starts a video call with you the first time, you will receive a pop-up that says "TeleTails Would Like to Access the Camera", please select Allow.
If your provider is unable to see you during the call, please got to the privacy settings on your phone, navigate to your camera, and make sure TeleTails is allowed camera access.