New to TeleTails? Start here!

Welcome to TeleTails!

We are excited to help you connect with your local veterinarian. Follow the steps below to get started the first time. Any questions, email us at [e-mail]. This video walks you through the entire process.

Step 1: Download

Download the TeleTails app from the App Store or Google Play to your smartphone or tablet. Please make sure you allow TeleTails to send notifications and access your camera and audio. 

Step 2: Create Your Account

Create your TeleTails Pet Owner Account. You will need to enter your name, email address, and state of residence. Once you are signed in, please verify your phone number. 

Step 3: Add Your Provider

Enter the Provider Code given to you by your veterinary team under Add New Provider and tap Search, then select the Location. If you don't know their code, ask or let us know using the Contact TeleTails button. 

Step 4: Add Your Pets

Tap the blue Add Pet button and enter your pet's info and a cute photo!

Step 5: Request a Consultation

At the top of your home screen, you will see the name of your veterinarian's practice. Tap Request Consultation. Read the message from the practice that pops up, tap Agree & Continue.

Pick which pet (if you have multiple) who will be the subject of the consultation. You will then be prompted to answer two emergency triage questions. TeleTails consultations are not intended for life-threatening emergencies. 

If you do not have any credit card information saved, please enter a credit card. You will not be charged until the end of the consultation and you will receive an estimate prior to any charges.

Lastly, you will be asked to enter a brief summary of your concern. Then tap Request Consult in blue. You only need to tap once. You will know it has been successfully received when you now see a chat-based window. 

Step 6: Join the Video Consultation

Once you have requested your consultation, it will open up a chat-based window. The consultation will also be visible under Active Consultations on your home screen. The first message within the chat screen will be your description from the consultation request. The video consultation will be started by the veterinarian and will not start immediately.

You will hear back from the staff or veterinarian letting you know if a video consultation is appropriate, and if so, they will arrange a time that works for everyone. Once the veterinarian has started the video, you will get a notification on your phone or tablet. All you will have to do is tap Join Video Call. Please make sure you allow TeleTails access to your camera and audio otherwise your provider won't be able to see or hear you!