Whether you are creating an account yourself or you have been invited by your veterinarian, the first step is to create a TeleTails account. Download the TeleTails app from the App Store or Google Play.
Once downloaded, tap the blue Create an Account at the bottom of the home screen. Please make sure you select Create Pet Owner Account.
Add your name, email, and state of residence. If your veterinarian invited you to TeleTails, please make sure to create your account with the email address they used to invite you.
Once you have signed in the first time, please make sure you allow TeleTails to send notifications to your phone and to access your camera otherwise you will not be able to join video consultations. Please also be sure to add your mobile phone number to your account to receive real-time notifications.
If you had been invited to join TeleTails, your account will automatically be linked with your veterinarian. Otherwise, please enter your veterinarian's specific code under Add a New Provider to link with their practice. If you have additional questions about linking with your vet, please see Linking to Your Provider.