You may have just received an email from TeleTails that looks something like this.
The TeleTails system alerts you through email, text, or push notification when there have been updates to your TeleTails account. To edit how you receive notifications please see your Settings.
To view the messages, please log into your TeleTails account, open the relevant consultation under Active Consultations. It will open a chat-based window. Now you can read and respond to any messages. Consultations with new updates will have a red dot beside them.